These short answers cover the questions we hear most. Each one links to a longer guide when you need the full steps. Screens and rules can change, so confirm anything that involves money inside your own app.
Where do I find my GCash QR code?
Open the app, tap QR, choose Generate QR, then pick Receive Money via QR Code. Another route is Send, then Generate QR. See Where to See Your GCash QR Code and Save It for Later for the screens.
Can I save my GCash QR code as a picture?
Yes, the app lets you save the generated code so you can share it later. Be careful where you post it. See How to Share Your GCash QR Code Without Oversharing.
How do I pay a store by scanning its code?
Tap QR, scan the shop's code, enter the amount if the code does not set one, check the merchant name and confirm. See How to Scan a GCash QR Code to Pay a Store or Friend.
Can I scan a code that is saved in my gallery?
Yes, the scanner screen has a gallery option for saved pictures. See How to Upload a GCash QR Code From Your Gallery.
Why does my scanner not read the code?
A dirty lens, glare, a cropped code or an app glitch are the usual causes. Clean the lens, move closer, restart the app and try again. See GCash QR Code Not Working? Fixes for Scanning Errors.
I paid but the receiver did not get the money. What now?
Check your transaction history and the SMS first, then wait a little in case the status is pending. If it still fails, gather the reference number and contact support. See GCash QR Payment Not Received: What to Check and Do.
What does payment confirmation in progress mean?
The payment has not been confirmed yet. Do not pay again straight away; check your history. See GCash QR Error: Payment Confirmation in Progress.
Do other banks and wallets charge for QR transfers?
They may. GCash-to-GCash transfers are usually free, while the other side can add its own charge. See GCash QR Code Fees: When Other Banks and Wallets Charge.
Is QR Ph the same as a GCash QR code?
A GCash code follows the QR Ph standard, which is why other supported apps can often read it. See QR Ph and GCash QR Code: What the National Standard Means.
How can I tell a fake payment page?
Check the merchant name, the amount and the address of the page, and never enter your MPIN or OTP on a page that opened from a code. See How to Spot a Fake GCash Payment Page After Scanning.
Where do I report a QR scam?
Use the GCash Help Center or the in-app assistant and choose the option to report a scam. From a Globe or TM number you can also call 2882. See Scanned a Fake GCash QR Code? What to Do Right Away.
Back to the main guide: GCash QR Code: How to Generate, Scan & Pay with QR Ph.