Write to the editorial team
For corrections, outdated steps or suggestions for a new guide, email the editorial team at editor@gcashqrcode.com. Please include the page address, what you expected, what your app showed and the approximate date. Screenshots are welcome, but please hide your name, number, balance and any reference numbers before you send them.
What we can and cannot do
We can fix mistakes in our guides and explain a step in more detail. We cannot see your account, reverse a payment, unblock a wallet or contact a merchant for you. We are an independent site, not part of GCash.
If you have a payment problem, collect the reference number and use the GCash Help Center or the in-app assistant. From a Globe or TM number you can also call the hotline at 2882. Our guide GCash QR Payment Not Received: What to Check and Do explains what to prepare before you contact support.
Reporting a scam
If you scanned a suspicious code or received a strange payment request, do not wait for our reply. Follow the steps in Scanned a Fake GCash QR Code? What to Do Right Away and report it through the official channels. You can also tell us afterwards so that we can improve our warnings.
Response time
We read messages in the order they arrive, usually within a few working days. We do not offer phone or chat support, and we will never ask you for your MPIN or OTP by email.
Before you write, you may find your answer in our GCash QR Code FAQ: Quick Answers on Scanning and Safety page.
Back to the main guide: GCash QR Code: How to Generate, Scan & Pay with QR Ph.